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Support Ticket Management System for WordPress

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Updated on: July 11, 2024

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Version 1.9

Support Ticket Management System for WordPress
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GPL License
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Updated On: July 11, 2024
Version: 1.9
Downloads: 12
Status: verified_user Secure & Clean
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Product Overview

The Support Ticket Management System for WordPress is your ultimate solution for efficiently managing customer inquiries and support requests. This user-friendly plugin streamlines the communication process between you and your clients, ensuring that no ticket goes unanswered. With its intuitive interface, both admins and users can easily track, respond to, and resolve issues in a timely manner. Plus, it integrates seamlessly with your existing WordPress setup, making the transition smooth and hassle-free. What makes it stand out is its robust features that cater to businesses of all sizes, ensuring you can provide top-notch support without the chaos.

Key Features

  • Intuitive dashboard for easy ticket management and tracking.
  • Customizable ticket statuses to reflect your workflow.
  • Email notifications to keep both staff and customers updated.
  • Prioritization options to address urgent issues first.
  • Built-in search and filter functionality for quick access to tickets.
  • Multi-user support, allowing collaboration among team members.
  • Detailed reporting tools to analyze support performance.
  • Responsive design, ensuring usability on any device.

Installation & Usage Guide

What You'll Need

  • After downloading from our website, first unzip the file. Inside, you may find extra items like templates or documentation. Make sure to use the correct plugin/theme file when installing.
1

Unzip the Plugin File

Find the plugin's .zip file on your computer. Right-click and extract its contents to a new folder.

Image showing how to unzip a file
2

Upload the Plugin Folder

Navigate to the wp-content/plugins folder on your website's side. Then, drag and drop the unzipped plugin folder from your computer into this directory.

Image of dragging and dropping the plugin folder
3

Activate the Plugin

Finally, log in to your WordPress dashboard. Go to the Plugins menu. You should see your new plugin listed. Click Activate to finish the installation.

Image of the WordPress plugins page with the activate button highlighted

PureGPL ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.

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