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Support Genix – WordPress Support Ticket Plugin

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Updated on: May 8, 2024

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Version 1.7.6

Support Genix – WordPress Support Ticket Plugin
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GPL License
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Updated On: May 8, 2024
Version: 1.7.6
Downloads: 12
Status: verified_user Secure & Clean
Unlocked: Yes All features are unlocked without restrictions.
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Product Overview

Support Genix is a powerful WordPress plugin designed to streamline your customer support process. With its user-friendly interface, both your team and customers can easily create, manage, and track support tickets. This plugin not only enhances communication but also ensures that no query goes unanswered. Plus, the customizable templates allow you to maintain your brand's voice while providing top-notch support. What makes it stand out is its integration with popular tools, making it a versatile addition to your website.

Key Features

  • Intuitive ticket management system for effortless handling of customer inquiries.
  • Customizable email notifications to keep users informed about their ticket status.
  • Multi-department support to ensure queries reach the right team quickly.
  • Robust reporting features to track performance and improve service quality.
  • Seamless integration with popular CRM and email tools for enhanced functionality.
  • User-friendly dashboard that simplifies the support process for both agents and customers.
  • Responsive design ensures optimal performance on any device.
  • Built-in knowledge base to help users find answers before submitting tickets.

Installation & Usage Guide

What You'll Need

  • After downloading from our website, first unzip the file. Inside, you may find extra items like templates or documentation. Make sure to use the correct plugin/theme file when installing.
1

Unzip the Plugin File

Find the plugin's .zip file on your computer. Right-click and extract its contents to a new folder.

Image showing how to unzip a file
2

Upload the Plugin Folder

Navigate to the wp-content/plugins folder on your website's side. Then, drag and drop the unzipped plugin folder from your computer into this directory.

Image of dragging and dropping the plugin folder
3

Activate the Plugin

Finally, log in to your WordPress dashboard. Go to the Plugins menu. You should see your new plugin listed. Click Activate to finish the installation.

Image of the WordPress plugins page with the activate button highlighted

PureGPL ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.

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