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TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

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Updated on: December 19, 2023

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Version 1.8.1

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
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GPL License
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Updated On: December 19, 2023
Version: 1.8.1
Downloads: 12
Status: verified_user Secure & Clean
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Product Overview

TotalDesk is your all-in-one solution for managing customer support with ease. This versatile plugin combines a helpdesk system, live chat functionality, a comprehensive knowledge base, and a robust ticketing system all in one place. Designed with user experience in mind, TotalDesk streamlines communication and enhances customer satisfaction. Whether you're a small business or a large enterprise, it adapts to your needs and helps you stay organized. Plus, with its intuitive interface, your team can be up and running in no time, ready to provide top-notch service.

Key Features

  • Integrated helpdesk and ticketing system for efficient issue management.
  • Live chat functionality to engage customers in real-time.
  • Comprehensive knowledge base to empower users with self-service options.
  • Customizable ticket statuses and priorities for better workflow management.
  • Automated email notifications to keep customers updated on ticket progress.
  • Reporting and analytics tools to track performance and customer satisfaction.
  • Multi-language support to cater to a global audience.
  • Seamless integration with popular CRM and email platforms.
  • User-friendly interface that requires minimal training for your team.

Installation & Usage Guide

What You'll Need

  • After downloading from our website, first unzip the file. Inside, you may find extra items like templates or documentation. Make sure to use the correct plugin/theme file when installing.
1

Unzip the Plugin File

Find the plugin's .zip file on your computer. Right-click and extract its contents to a new folder.

Image showing how to unzip a file
2

Upload the Plugin Folder

Navigate to the wp-content/plugins folder on your website's side. Then, drag and drop the unzipped plugin folder from your computer into this directory.

Image of dragging and dropping the plugin folder
3

Activate the Plugin

Finally, log in to your WordPress dashboard. Go to the Plugins menu. You should see your new plugin listed. Click Activate to finish the installation.

Image of the WordPress plugins page with the activate button highlighted

PureGPL ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.

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