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Supportcandy | Usergroup

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Updated on: April 24, 2025

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Version 3.1.6

Supportcandy | Usergroup
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GPL License
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Updated On: April 24, 2025
Version: 3.1.6
Downloads: 12
Status: verified_user Secure & Clean
Unlocked: Yes All features are unlocked without restrictions.
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Product Overview

SupportCandy | Usergroup is an essential WordPress plugin designed to enhance your customer support experience. It empowers you to create and manage user groups effortlessly, allowing for tailored support based on user roles. This means you can assign specific support tickets to different groups, ensuring that your customers receive timely and relevant assistance. Plus, the intuitive interface makes it easy for both support agents and users to navigate. What makes it stand out is its seamless integration with your existing support ticket system, providing a cohesive experience that boosts productivity and satisfaction.

Key Features

  • Create and manage user groups for targeted support.
  • Assign support tickets to specific user groups for efficient handling.
  • Intuitive user interface for easy navigation by agents and customers.
  • Seamless integration with existing SupportCandy ticket systems.
  • Customizable group settings to match your business needs.
  • Enhanced communication tools for better collaboration within groups.
  • Robust reporting features to track group performance and support metrics.
  • Regular updates and dedicated support to keep your system running smoothly.

Installation & Usage Guide

What You'll Need

  • After downloading from our website, first unzip the file. Inside, you may find extra items like templates or documentation. Make sure to use the correct plugin/theme file when installing.
1

Unzip the Plugin File

Find the plugin's .zip file on your computer. Right-click and extract its contents to a new folder.

Image showing how to unzip a file
2

Upload the Plugin Folder

Navigate to the wp-content/plugins folder on your website's side. Then, drag and drop the unzipped plugin folder from your computer into this directory.

Image of dragging and dropping the plugin folder
3

Activate the Plugin

Finally, log in to your WordPress dashboard. Go to the Plugins menu. You should see your new plugin listed. Click Activate to finish the installation.

Image of the WordPress plugins page with the activate button highlighted

PureGPL ensures you have all the tools and support you need for seamless installations and updates!

For any installation or technical-related queries, Please contact via Live Chat or Support Ticket.

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