Supportcandy | Usergroup
SupportCandy | Usergroup is an essential WordPress plugin designed to enhance your customer support experience. It…
- Instant download
- Unlimited domains
- Virus-scanned files
Version history
5 releases available — use the latest unless you need an earlier build.
- v3.2.5 Current 2 Jul 2026
- v3.2.4 27 May 2026
- v3.2.3 24 Mar 2026
- v3.2.2 9 Feb 2026
- v3.2.1 28 Dec 2025
Earlier builds are available to customers who own this product — sign in to download them.
What you’re getting
SupportCandy | Usergroup is an essential WordPress plugin designed to enhance your customer support experience. It empowers you to create and manage user groups effortlessly, allowing for tailored support based on user roles. This means you can assign specific support tickets to different groups, ensuring that your customers receive timely and relevant assistance. Plus, the intuitive interface makes it easy for both support agents and users to navigate. What makes it stand out is its seamless integration with your existing support ticket system, providing a cohesive experience that boosts productivity and satisfaction.
Key Features
- Create and manage user groups for targeted support.
- Assign support tickets to specific user groups for efficient handling.
- Intuitive user interface for easy navigation by agents and customers.
- Seamless integration with existing SupportCandy ticket systems.
- Customizable group settings to match your business needs.
- Enhanced communication tools for better collaboration within groups.
- Robust reporting features to track group performance and support metrics.
- Regular updates and dedicated support to keep your system running smoothly.
Up and running in minutes
What you’ll need
- After downloading, unzip the package first. It may contain extras such as documentation or bundled templates — make sure you install the correct plugin file.
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Unzip the Plugin File
Find the downloaded .zip file on your computer. Right-click it and extract its contents to a new folder.
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Upload the Plugin Folder
Navigate to the wp-content/plugins folder on your website, then drag and drop the unzipped plugin folder into it.
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Activate the Plugin
Log in to your WordPress dashboard and open the Plugins menu. Your new plugin will be listed — click Activate to finish.
Questions, answered
Is this the original product?
Yes. You receive the original files, redistributed under the GNU General Public License that WordPress products are built on. Files are not modified by us; every upload is virus-scanned before release.
How many websites can I use it on?
The GPL places no limit on the number of sites. You can install this plugin on as many domains as you like.
How do updates work?
When the vendor releases a new version we update the package on our site. Download the latest version from your account and install it over the previous one, or use the Request Update button to nudge us if a version looks stale.
Do I need a license key?
No license key is required for normal use. A small number of products need extra activation for premium API features — when that applies, a note is shown on this page with exact instructions.
What if something doesn’t work?
Open a support ticket from your account and we’ll help you out. If you find a broken file, and we’ll fix it quickly.
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