Supportcandy | Gravity Form Integration

About Supportcandy | Gravity Form Integration

Introduction

SupportCandy is a popular WordPress plugin for managing customer support tickets efficiently. With its user-friendly interface and powerful features, SupportCandy makes it easier for businesses to handle customer queries and issues effectively. The Gravity Forms plugin, on the other hand, is a widely used form builder plugin for WordPress that allows users to create complex forms with ease.

What is Gravity Form Integration?

Gravity Form Integration is a new feature that allows users to integrate Gravity Forms with SupportCandy seamlessly. This integration brings together the powerful ticket management capabilities of SupportCandy and the advanced form building capabilities of Gravity Forms, providing users with a comprehensive solution for managing customer support tickets.

Benefits of Gravity Form Integration

There are several benefits to integrating Gravity Forms with SupportCandy. Some of the key advantages include:

• Improved Customer Experience: By using Gravity Forms to create custom support request forms, businesses can provide a more personalized experience for their customers.
• Streamlined Ticket Management: Integration with Gravity Forms allows support agents to create tickets directly from form submissions, streamlining the ticket creation process.
• Enhanced Reporting: By capturing additional data through Gravity Forms, businesses can generate more detailed reports and gain deeper insights into customer support trends.

How to Integrate Gravity Forms with SupportCandy

Integrating Gravity Forms with SupportCandy is a straightforward process that can be done in just a few simple steps. Here’s how to do it:

1. Install and Activate Plugins: Make sure you have both the Gravity Forms and SupportCandy plugins installed and activated on your WordPress site.
2. Create a Form: Use Gravity Forms to create a custom support request form with the fields you need to collect relevant information from customers.
3. Map Fields: In the Gravity Forms settings, map the form fields to the corresponding fields in the SupportCandy ticket form.
4. Enable Integration: Once the fields are mapped, enable the integration between Gravity Forms and SupportCandy.
5. Test the Integration: Test the integration by submitting a form and ensuring that a ticket is created in SupportCandy.

Conclusion

Integrating Gravity Forms with SupportCandy can greatly enhance the customer support capabilities of businesses using these plugins. By leveraging the advanced form building features of Gravity Forms and the robust ticket management capabilities of SupportCandy, businesses can create a seamless support experience for their customers. With the easy-to-follow integration process outlined above, users can quickly set up this integration and start reaping the benefits of enhanced ticket management and improved customer satisfaction.