Supportcandy | Email Piping

About Supportcandy | Email Piping

Introduction

SupportCandy is a popular customer support plugin for WordPress that offers a wide range of features to help you manage your customer inquiries effectively. One of the key features of SupportCandy is Email Piping, which allows you to convert emails into support tickets directly from your email inbox. In this blog post, we will explore the Email Piping feature in more detail and discuss how it can benefit your customer support workflow.

What is Email Piping?

Email Piping is a feature that allows you to receive customer inquiries via email and automatically convert them into support tickets in your SupportCandy dashboard. This eliminates the need for manual ticket creation and streamlines the process of managing customer communications. With Email Piping, you can easily keep track of all customer inquiries in one centralized location and ensure that no inquiry goes unnoticed.

How does Email Piping work?

When you enable Email Piping in SupportCandy, the plugin creates a unique email address that is linked to your support system. Whenever a customer sends an email to this address, SupportCandy automatically converts it into a support ticket and assigns it to the appropriate agent. The email content, including any attachments, is added to the ticket, allowing agents to view and respond to the inquiry directly from the dashboard.

Benefits of Email Piping

There are several benefits to using Email Piping in SupportCandy, including:

• Efficiency: Email Piping saves time by eliminating the need for manual ticket creation and streamlining the process of managing customer inquiries.
• Centralization: All customer inquiries are stored in one centralized location, making it easy for agents to access and respond to them.
• Automation: With Email Piping, customer inquiries are automatically converted into support tickets, reducing the risk of human error.
• Improved Communication: Email Piping ensures that all customer inquiries are tracked and responded to promptly, leading to better customer satisfaction.

How to set up Email Piping in SupportCandy

Setting up Email Piping in SupportCandy is easy and can be done in just a few simple steps. Here’s how to do it:

1. Go to your SupportCandy dashboard and navigate to the Email Piping settings.
2. Enable the Email Piping feature and follow the on-screen instructions to set up your unique email address.
3. Test the Email Piping functionality by sending an email to the designated address and verifying that a support ticket is created in your dashboard.
4. You’re all set! You can now start receiving customer inquiries via email and managing them directly from your SupportCandy dashboard.

Conclusion

Email Piping is a powerful feature in SupportCandy that can greatly improve the efficiency and effectiveness of your customer support workflow. By automatically converting customer emails into support tickets, Email Piping helps you stay organized, respond to inquiries promptly, and provide a higher level of customer service. If you’re looking to streamline your customer support process and enhance the overall customer experience, Email Piping in SupportCandy is definitely worth considering.