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Legal

Delivery policy

Last updated: 18 September 2026

PureGPL sells digital products only. Nothing is shipped physically. There is no courier, no tracking number, no customs and no delivery charge. This page explains how you receive what you buy and what to do if you do not.

1. How delivery works

  1. You complete checkout and your payment is confirmed by the payment provider.
  2. Your order is attached to your PureGPL account.
  3. A confirmation email is sent to the address you used at checkout.
  4. The product appears in My Account → Downloads, ready to download.

For memberships, your download allowance activates on the same account as soon as payment is confirmed.

2. Delivery time

  • Normal delivery is immediate — within a few seconds of payment confirmation.
  • Where a payment requires additional verification by your bank (3-D Secure, UPI mandate, bank transfer, manual review), delivery happens as soon as the payment provider confirms the payment. This is usually under 30 minutes and can occasionally take up to 24 hours for bank transfers.
  • If a payment is pending, your order will show as pending in your account. You do not need to pay again — doing so creates a duplicate charge, which we will refund.

3. Where to find your files

Your download library is the authoritative place to get your files. Links in confirmation emails may expire; your account does not, for as long as your purchase or membership entitles you to access.

4. Updated versions

When we obtain a newer version of a product you own, it replaces the file in your download library and you can download it again at no extra cost, for as long as your purchase or membership gives you access.

Update frequency is not guaranteed and is not tied to the original author’s release schedule. See our GPL Licensing & Disclaimer page.

5. Download limits

  • Single product purchases — you can re-download the product from your account for as long as it remains in our catalogue.
  • Memberships — a daily download allowance applies, as shown on our Pricing page. Allowances reset daily and do not carry over.
  • Download links are personal to your account. Sharing them is a breach of our Terms of Service.

6. If you did not receive your product

Before contacting us, please check:

  1. your spam, promotions and junk folders for the confirmation email;
  2. that you are signed in with the same email address you used at checkout — this is by far the most common cause;
  3. your My Account → Downloads tab, which is more reliable than the email;
  4. your My Account → Orders tab, to see whether the order shows as completed or pending.

If the product still is not there, open a ticket at puregpl.com/my-account/?tab=support or email [email protected] with your order number and the email used at checkout.

We respond within 24 hours and, where a payment has genuinely been taken, we deliver the product manually. If we cannot deliver at all, you get a full refund under our Refund & Cancellation Policy.

7. Failed or interrupted downloads

Large files can fail on unstable connections. If a download stops partway:

  • retry from your account rather than from an old email link;
  • try a different browser, or disable a download manager or VPN;
  • check that the downloaded .zip opens — a truncated file is the usual reason WordPress reports “the package could not be installed”.

If it still fails, tell support and we will supply the file another way. A failed download never counts against your membership allowance once we have confirmed it; tell us and we will restore it.

8. Wrong email address at checkout

If you entered the wrong email address, contact support with your order number and the correct address. We will verify the payment and move the order to the right account. We cannot transfer an order to a third party.

9. Countries we deliver to

We deliver worldwide, to anywhere our payment providers accept payment and where it is lawful for us to do so. Because delivery is digital, no import duties, customs charges or shipping fees apply.

10. Contact