Ws form | Zendesk

About Ws form | Zendesk

Introduction

Learn about WS Form, a powerful drag and drop form builder integrated with Zendesk for seamless customer service and support experiences.

What is WS Form?

WS Form is a form builder plugin for WordPress that allows you to create a wide range of forms easily using a drag and drop interface. With WS Form, you can create contact forms, registration forms, survey forms, feedback forms, and more without any coding knowledge required.

Integration with Zendesk

WS Form offers seamless integration with Zendesk, a popular customer service platform. This integration allows you to automatically create support tickets in Zendesk whenever a form is submitted on your website. This streamlines the customer support process and ensures that all inquiries are promptly addressed.

Benefits of Using WS Form with Zendesk

By combining WS Form with Zendesk, you can provide a more efficient and personalized customer support experience. Some of the key benefits of this integration include:

• Automatic ticket creation: Form submissions are automatically logged as support tickets in Zendesk, reducing manual data entry and ensuring that all inquiries are captured.
• Improved response times: With tickets created in Zendesk instantly, your support team can respond to customer inquiries more quickly and efficiently.
• Centralized communication: All customer interactions are stored within Zendesk, making it easy to track conversations and provide consistent support across channels.
• Enhanced customer satisfaction: By streamlining the support process, you can improve customer satisfaction levels and build long-lasting relationships with your audience.

How to Set Up WS Form with Zendesk

Setting up WS Form with Zendesk is easy and straightforward. Here’s a step-by-step guide to help you get started:

1. Install and activate the WS Form plugin on your WordPress website.
2. Go to the WS Form settings and navigate to the Integrations tab.
3. Select Zendesk from the list of available integrations and enter your Zendesk API key.
4. Create a new form or edit an existing form to enable Zendesk integration.
5. Map form fields to Zendesk ticket fields to ensure that the information is captured accurately.
6. Publish the form on your website and start collecting submissions that will automatically create support tickets in Zendesk.

Conclusion

WS Form is a powerful form builder plugin that seamlessly integrates with Zendesk to enhance your customer support capabilities. By automating the ticket creation process and streamlining communication, you can provide a more efficient and personalized support experience for your customers. Try out WS Form with Zendesk today and take your customer service to the next level!