TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
TotalDesk is your all-in-one solution for managing customer support with ease. This versatile plugin combines a…
- Instant download
- Unlimited domains
- Virus-scanned files
What you’re getting
TotalDesk is your all-in-one solution for managing customer support with ease. This versatile plugin combines a helpdesk system, live chat functionality, a comprehensive knowledge base, and a robust ticketing system all in one place. Designed with user experience in mind, TotalDesk streamlines communication and enhances customer satisfaction. Whether you’re a small business or a large enterprise, it adapts to your needs and helps you stay organized. Plus, with its intuitive interface, your team can be up and running in no time, ready to provide top-notch service.
Key Features
- Integrated helpdesk and ticketing system for efficient issue management.
- Live chat functionality to engage customers in real-time.
- Comprehensive knowledge base to empower users with self-service options.
- Customizable ticket statuses and priorities for better workflow management.
- Automated email notifications to keep customers updated on ticket progress.
- Reporting and analytics tools to track performance and customer satisfaction.
- Multi-language support to cater to a global audience.
- Seamless integration with popular CRM and email platforms.
- User-friendly interface that requires minimal training for your team.
Up and running in minutes
What you’ll need
- After downloading, unzip the package first. It may contain extras such as documentation or bundled templates — make sure you install the correct plugin file.
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Unzip the Plugin File
Find the downloaded .zip file on your computer. Right-click it and extract its contents to a new folder.
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Upload the Plugin Folder
Navigate to the wp-content/plugins folder on your website, then drag and drop the unzipped plugin folder into it.
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Activate the Plugin
Log in to your WordPress dashboard and open the Plugins menu. Your new plugin will be listed — click Activate to finish.
Questions, answered
Is this the original product?
Yes. You receive the original files, redistributed under the GNU General Public License that WordPress products are built on. Files are not modified by us; every upload is virus-scanned before release.
How many websites can I use it on?
The GPL places no limit on the number of sites. You can install this plugin on as many domains as you like.
How do updates work?
When the vendor releases a new version we update the package on our site. Download the latest version from your account and install it over the previous one, or use the Request Update button to nudge us if a version looks stale.
Do I need a license key?
No license key is required for normal use. A small number of products need extra activation for premium API features — when that applies, a note is shown on this page with exact instructions.
What if something doesn’t work?
Open a support ticket from your account and we’ll help you out. If you find a broken file, and we’ll fix it quickly.
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$14/month — every plugin, theme and template on the site, this one included. Cancel anytime.
